Processing Time: 6 to 8 business days.
Naturalgemsatelier creations are handmade according to your exact requirements.
Shipping time: 3 to 5 business days.
All orders are shipped with DHL express and tracking will be provided.
Cancelation policy: We accept order cancelations and a full refund will be issued.
Fully customized pieces have to be canceled 2 days after the order date for a full refund, or they will be subject to a 3D drawing fee.
Return Policy: We accept returns for a full refund within 5 days of delivery, fully customized pieces are subject to a 20% restocking fee.
We would never accept that you settle for a piece you are not completely and madly in love with. Just let us know within 5 days of delivery and we will send you the return waybill and instructions with DHL express so that a courier can pass by and pick up the package at your doorstep.
Resizing, chain adjustment, and fixing policy:
All after-sale services are completely free, and orders will only be subject to 50 USD back and forth shipping fees.
(If there is a misunderstanding from our side we will take care of all expenses including back and forth shipping)
Thorough communication - inspiration & jewelry advice - 3D model of the customized piece
Complete ease of mind with our Full refund policy
If for any reason you were not completely in love with your piece you are eligible for a full refund - Just let us know within 5 days of delivery
We also offer free maintenance for a full year in case your ring needs it (Including Rhodium plating, polishing, Gemstone falling, and any kind of fixing)
E-Certificate (Upon request)
Free Fully Insured Worldwide Shipping with DHL express (5 Business days)
Robust Model of Operation
All our pieces are created and personalized to your liking within our estimated processing time; Customized pieces will vary
Free Engraving (Up to 5 letters)Free Resizing & Chain adjustment service offered
You will only have to pay the back and forth shipping fees - In case there was any kind of misunderstanding from our side we will be surely covering the
shipping fees too
Beautiful NaturalGemsAtelier packaging (including an optional Gift Card)
What gives our work direct meaning is getting to know our customers and being
part of their birthdays, wedding, or anniversary, helping them express their
feelings through eternal jewelry pieces.
Take the turn, dive into an experience that will shed light on all of your senses as you become part of a community that aims to explore a world of customized treasures that reflect real character.
Explore your love for jewelry like you have never done before. NaturalGemsAtelier is here to help you own magical pieces that have been customized to perfectly fit your style and character.
Our customer service is top notch! Hit the chat button for the best online jewelry experience.