Return, Refund & Exchange Policy

At Natural Gems Atelier, every piece is individually handcrafted to order with exceptional care, time, and attention to detail. We take great pride in the quality of our jewelry and want every customer to feel confident and delighted with their purchase.

We understand that occasionally a piece may not be exactly what you expected. For this reason, we accept returns and exchanges within 14 days of delivery on eligible items, subject to the conditions outlined below.

Returns & Exchanges

To request a return or exchange, please contact us at support@naturalgemsatelier.com within 14 days of delivery.

To qualify:

• Jewelry must be unworn, unused, and returned in its original condition.

• All original packaging and accompanying documentation must be included.

• The return or exchange request must be submitted within 14 days of delivery.

• The item must meet the eligibility requirements outlined in this policy.

Once an eligible piece has been safely returned and inspected, we will process the applicable refund or arrange an exchange.

For exchanges, the eligible purchase value can be applied toward another piece from our collection. If the replacement piece has a higher value, the customer will be responsible for the difference.

Restocking Fees

Because our jewelry is individually handcrafted to order rather than mass-produced, eligible returns may be subject to a restocking fee of up to 25% of the purchase price, where permitted by applicable law.

This fee helps cover costs associated with the original creation and handling of the piece, including unrecoverable materials, craftsmanship, shipping, insurance, and customs-related expenses.

The applicable fee, if any, will be communicated when your return request is reviewed.

No restocking fee will be applied where prohibited by law or where a return results from an error or confirmed defect attributable to Natural Gems Atelier.

Return Shipping & Customs

Please do not ship any jewelry back without first contacting our team and receiving return authorization and shipping instructions.

International jewelry shipments require careful handling, appropriate insurance, and accurate customs documentation.

Once your return has been approved, we can arrange a prepaid and insured return shipping label on your behalf.

For returns or exchanges based on personal preference, applicable return shipping, insurance, customs duties, brokerage, and clearance expenses are generally the responsibility of the customer, where permitted by law.

Any applicable charges or deductions will be explained before the return is arranged.

For confirmed defective or incorrect items, we will arrange an appropriate resolution at no additional cost to the customer, consistent with applicable consumer protection laws.

Refund Processing

Once an eligible returned item has been received and inspected, we will confirm the outcome