Shipping policy

Shipping Policy

At Natural Gems Atelier, each piece is meticulously handcrafted to meet your exact specifications. Our standard processing time is 6 to 8 business days.

Domestic Shipping (Within Canada):

• Carrier: We offer complimentary shipping within Canada via Canada Post's Xpresspost service.
  
  
• Delivery Time: Once dispatched, delivery typically occurs within 1 to 2 business days, depending on the destination.
  

International Shipping:

• Carrier: We provide free worldwide shipping through DHL Express.
  
  
• Delivery Time: After shipment, international deliveries usually take 3 to 5 business days, excluding any potential customs delays.

Important Note:

Please ensure that the recipient's contact information is accurate and complete. DHL and Canada Post will send SMS and email notifications to assist in tracking your package.

If you have any questions or need further assistance, please don't hesitate to contact us at support@naturalgemsatelier.com.