NaturalGemsAtelier Jewelry Pieces are created to be cherished for generations, therefore our support team will always be there to help and assist you.
We certify that all of our products have been crafted with Solid 18K Gold, and created to the highest standards the world of jewelry has to offer. All of our gemstones are natural top gems carefully hand picked and certified by our senior GIA graduate.
We also offer a One-year Guarantee Certificate that includes free after sale services including rhodium plating, polishing, side gemstone falling, and repairs.
After the expiration of the One-year Guarantee Certificate; orders will be subject to a 60USD back and forth shipping fee. Maintenance services will still be offered for free; however major repairs are to be quoted fairly.
Orders are accompanied by a NaturalGemsAtelier booklet guide that includes:
1) The Item Picture & Design Concept
2) QR Codes for E-certificate & Guarantee
3) A Personalized Note / Shop Vision
4) Our Contact Information for Sales, Support, & Complaint
Guarantee Certificate Sample